FAQs
At Sasso Jewels, we aim to make your experience with Lab-Grown Diamond Jewellery clear, transparent, and secure. Below are answers to common questions about shopping, delivery, and care.
ABOUT LAB-GROWN DIAMONDS FAQs
Yes. Lab-grown diamonds (LGDs) are real diamonds created in an advanced lab using cutting-edge technology that mimics the natural diamond formation process. LGDs have the same physical, chemical, and optical properties as mined diamonds, which makes them identical in brilliance, hardness, and sparkle
Yes, lab-grown diamonds are 100% real diamonds. They are not imitations or substitutes. The only difference is in their origin. One is grown in a lab, and the other is mined from the earth.
Yes. A lab-grown diamond typically costs 30-40% less than mined diamonds for the same size and clarity. This is because lab-grown diamonds have a shorter supply chain and a more streamlined process and do not involve the high costs associated with mining and distribution.
No, not with the naked eye. Even professional gemologists cannot tell the difference without specialized, high-tech equipment (like that used by IGI). Both look identical to the naked eye and share the same brilliance, hardness, and fire.
No. Lab-grown diamonds are real diamonds (pure crystallized carbon), while synthetic stones like Cubic Zirconia or Moissanite are entirely different materials with different chemical composition and properties.
Yes. At Sasso Jewels, we stand by the lasting value of our pieces. We offer a generous Lifetime Buy
Back policy where you can receive 80%* of the value of the diamond component of your
Lab-Grown Diamond Jewellery.
* Please refer to our
Exchange and Buy-Back Policy page for the
details.
No, not with the naked eye. Even professional gemologists cannot tell the difference without specialized, high-tech equipment (like that used by IGI). Both look identical to the naked eye and share the same brilliance, hardness, and fire.Yes. Just like mined diamonds, lab-grown diamonds are graded globally on the 4Cs: Cut, Color, Clarity, and Carat weight. Each stone is evaluated by professional gemological institutes to ensure quality.
Absolutely. Every lab-grown diamond sold by Sasso Jewels is certified by the International Gemological Institute (IGI), guaranteeing authenticity, quality, and transparency. This provides independent, third-party assurance of the diamond’s quality. You will receive a certificate with each purchase.
No. Lab-grown diamonds vary in cut, color, clarity, and carat size, just like natural diamonds. Each lab-grown diamond is unique, allowing customers to choose the one that best suits their style and budget.
No. Since lab-grown diamonds are as durable as mined diamonds, their chemical structure is permanent, incredibly hard, and stable. They will not fade, discolour, or lose their sparkle over time. With proper care, they remain brilliant for a lifetime.
Yes. Lab-grown diamonds are graded using the same international standards as mined diamonds. This includes the colour scale (D, E, F, etc.) and the clarity scale (FL, VVS, VS, SI, etc.). This consistent grading is why we rely on IGI Certified reports. You can select one that matches your preferences and budget.
ORDER AND SHIPPING FAQs
We usually deliver pan-India within 14–21 business days from the date of order confirmation.
Once your order is dispatched, we will send you a real-time tracking link via email or SMS to monitor your shipment and delivery.
Yes, all shipments are fully insured until delivery, so your purchase is protected every step of the way.
While we strive for timely delivery, delays may occur due to courier issues or unforeseen events. We will keep you updated in such cases.
PRODUCT CARE FAQs
You can take care of Sasso Jewellery with these simple 5 steps:
- Store your jewellery in a soft pouch or box to avoid scratches.
- Rinse the jewellery thoroughly under clean, warm water.
- Clean gently with a mild soap solution and a soft brush.
- Dry the piece immediately using a soft, lint-free cloth or a specialized jewellery drying cloth (avoid air drying, as it can leave water spots).
- Avoid exposure to harsh chemicals, perfumes, or extreme heat.
Yes, our lab-grown diamond jewellery and fashion jewellery are designed for durability. However, remove them during heavy physical activities to preserve their shine.
Yes, every diamond piece we sell is IGI certified, ensuring authenticity and quality.
RETURN AND EXCHANGE FAQs
You can return the product within 7 days of delivery, provided it is unused, undamaged, and accompanied by the original invoice and IGI certificate.
Yes, customized jewellery, engraved products, clearance sale items, and gift cards are non-returnable. For more details, please refer to our and Exchange Policy page.
Absolutely. You can exchange your item for another of equal or greater value by paying the difference.
No. Sasso Jewels maintains a strict NO REFUND / NO MONEY BACK policy. All eligible returns are processed exclusively as a one-time exchange or store credit.
The product must be:
- Completely unused
- Undamaged
- Returned with the original invoice
- Returned in the original box it came with
- All corresponding IGI-certified documents intact
Please Note: Returns cannot be processed without the original certificate.
OUR PROMISE
At Sasso Jewels, we combine luxury with trust. Whether it’s lab-grown diamond jewellery, fashion jewellery, or IGI-certified fine jewellery online, we are here to guide you at every step, from purchase to care. For further details or queries, please feel free to contact us.