PRIVACY POLICY | SASSO JEWELS

At Sasso Jewels, your privacy is a top priority for us. This Privacy Policy explains how we collect, use, and protect your information when you shop for IGI-certified lab-grown diamond jewellery, fashion jewellery, and luxury watches through our online platform. We are committed to keeping your data secure and ensuring a transparent shopping experience.

Data Collection And Protection

This section outlines what information Sasso Jewels collects and why we need it.

Data We Collect:

When you place an order or browse our website, we may collect:

• Personal Details:  Name, Email, Phone Number, and Delivery Address.
• Payment details for secure transactions
• Browsing behaviour, preferences, and device information, to improve your shopping experience

How We Use Your Data:

Your information is used to –

• Process and deliver your orders
• Provide customer support
• Personalize your shopping journey with fine jewellery online and product recommendations
•  Improve website performance
• Send updates on offers, launches, or services (only with your consent)

NOTE: We NEVER USE your data for purposes outside of fulfilling your order and enhancing your experience.

Data Sharing Policy:

We NEVER SELL YOUR DATA or share it with unauthorized third parties. It is only shared with trusted third-party partners, such as:

• Logistics & courier services for safe delivery
• Payment gateways for secure transactions
• Service providers who help us improve our platform

They are required to follow strict data protection standards.

Data Security:

• We protect all your personal and payment information using industry-standard encryption and secure servers.
• Your data is stored safely and only accessed by authorised personnel when necessary.
• Payments are processed through a secure gateway for complete safety.

Your Rights:

You have full control over your data. At any time, you can:

✔ Request data correction

✔ Request data deletion

✔ Opt-out of marketing/ promotional communication

To do so, simply contact us at 📧 support@sasso.com for privacy-related concerns.

Transparency In Purity And Pricing Policy

We believe in complete honesty and clarity. That’s why:

• Every product clearly shows purity details, hallmark certification, and net weight.
• A clear price breakdown is shown, including making charges, GST, and shipping fees (if any).
• There are NO HIDDEN COSTS. All charges are visible before checkout.
• Every product comes with an Authenticity Certificate, guaranteeing what you pay for.

Transparent Discounting Policy

• We follow fair pricing and do not inflate MRPs to show fake discounts.
• Seasonal offers are genuine and only run during festive sales, new launches, seasonal promotions, etc.
• We ensure all promotional communication is clear, accurate, and trustworthy.

Payments And Security Policy

• We accept various secure payment options, including UPI, credit/debit cards, and net banking.
• All applicable taxes and charges are shown (including GST) before checkout.
• All payments are processed securely with encryption for maximum security.

Product Disclaimer

• All product images are for representation. Slight variations in colour or size may occur.
• Product weight and dimensions may vary slightly due to craftsmanship.
• Prices and product availability are subject to change without prior notice.

Important Note:

• Sasso Jewels follows a strict NO REFUNDS OR MONEY-BACK POLICY. Customers may refer to our Return & Exchange Policies for eligible options.
• Please review product details, size, and photos before placing an order.

Grievance Redressal Policy

In compliance with Consumer Protection (E-commerce) Rules, 2020, we aim to resolve any concerns quickly and fairly.

Grievance Officer: Sasso Jewels

Email: jewelsasso@gmail.com 

Phone: +91-99670 75480

Address:  Seventh Floor, JW 7200 Bharat Diamond Bourse, Block G BKC Road, Near NABARD Head Office Bandra East, Mumbai – 400051 Maharashtra, India

All complaints are acknowledged within 48 hours and resolved within 5 working days. If you are not satisfied with the resolution provided by the Grievance Officer, you may escalate the matter to consumer authorities.

A NOTE ON TRUST:

We understand that policies are detailed, but please know that the safety of your information is as important to us as the quality of our lab-grown diamond jewellery you choose.

Thank you for entrusting Sasso Jewels with your details. We are deeply committed to maintaining the highest standards of security and transparency to ensure your entire shopping journey is flawless and protected.